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Delhi News

Ombudsmen disposed of 32% more complaints against insurers in 2021-22



An alternative mode of resolving disputes over insurance claims has helped dispose of 32 per cent more complaints in 2021-22 year-on-year.


ombudsmen disposed of 40,527 complaints against firms across the country during the year, compared with 30,596 in 2020-21.


While the break-up for 2021-22 is not available, complaints relating to health made up a third of the total number cases disposed of by ombudsmen in 2020-21, a period marked by the first wave of Covid-19.


The Delhi office settled 3,830 complaints in 2021-22, or 9.4 per cent of the all India figure, Sudhir Krishna, Insurance in the region told reporters in New Delhi.


Of this, almost 30 per cent, or 1,129 complaints, related to health insurance, he said.


Bejon Kumar Misra, member of advisory committee, Insurance and Regulatory and Development Authority of India (Irdai) wondered why insurance firms don’t tell consumers they can approach ombudsmen in case disputes arise.


Ombudsmen are an alternative mode of settling insurance disputes, constituted under rules framed by the ministry in 2017. The other routes include moving consumer courts, which are time consuming and expensive. No fee is charged for approaching ombudsmen.


However, in order to approach the ombudsman, the complainant must first move the insurer’s grievance cell. If he does not receive a satisfactory resolution within a month, he can approach the concerned.


An can resolve the complaints through conciliation or through an award. The award is binding only on the insurance company, not the consumers. This means the consumer can challenge the award in court.


As many as 60 per cent of the complaints resolved by ombudsmen in 2021-22 were through conciliation and the remaining through awards, Krishna said. Eighty-one per cent of the complaints were against private and the rest against and PSU general .



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Categories
Delhi News

Life insurers are at the cross-roads


As government pension and retirement schemes become less sustainable, ensuring financial security for the older population will become the central focus for life insurers in India

Topics
Life Insurance | Life insurers | BS Opinion

The global life insurance industry has seen major transformations over the past decades, but none have been as course-altering as the Covid-19 pandemic. The pandemic reminded life insurers across the globe that protecting people against risk will continue to remain at the heart of insurance offerings.

It also brought into focus two dominant themes, health and retirement, as the imperative business drivers in the decades ahead. By 2030, the number of persons aged 60 and over will have increased by more than 50 per cent. Furthermore, lifestyle diseases such as diabetes and heart disease …




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First Published: Sun, September 26 2021. 21:39 IST





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