Online sale is gathering momentum in the life insurance sector with one out of five term products being bought directly by customers are online rather than from agents and advisers, according to a Max Life Insurance senior official.
Last financial year, 12.5 per cent of overall term policies by premium were purchased by Indians online, while on the saving side, it is still muted with less than 1 per cent of total premium via the channel, Max Life Insurance Deputy Managing Director V Viswanand said.
“So, it started becoming quite a significant channel now for some companies like us…Max Life market share was close to 30 per cent in FY’21. Currently, also holding up which means one in three online term purchases in India is from Max Life while our market share in the offline is one-fifth of that,” he said.
In an interaction with PTI, Viswanand said the average age of policyholders buying policy online is 36 years and the company has introduced some innovative schemes for online customers based on their feedback.
“We also introduced a lot of financial auto underwriting, leveraging with credit bureau tie-ups. So, we don’t ask for any additional documentation from 60 per cent of our of our e-commerce customers because of our bureau tie-ups. This has reduced a lot of friction for customers,” he said.
The company is also offering premium holiday for customers after few years without any question asked, he said, adding, there are special exit options as well.
Attributing to the outbreak of COVID-19 pandemic, he said, it has led to rising awareness about insurance and adoption of technology has gathered pace during the period.
“In the first wave, we saw elderly going to hospital and mortality happening, but in the second wave, we saw that it had no bias for age. It had no bias for co-morbidity. Mortality was widespread and I think people realised that they’re not infallible as far as their own life is concerned. Just because you have good health now, it doesn’t mean you’ll have good health tomorrow,” he said.
The pandemic has brought in a lot of awareness among the people and this is evident from the fact that sale of pure protection plan has seen a significant jump post COVID-19.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.
As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.
Support quality journalism and subscribe to Business Standard.
Digital Editor
For more information call us at 9891563359.
We are a group of best insurance advisors in Delhi. We are experts in LIC and have received number of awards.
If you are near Delhi or Rohini or Pitampura Contact Us Here
